Hotel Reception Team Lead
4 days ago
Join our team as a Guest Experience Coordinator at our 128-key Wilde aparthotel in Grassmarket, Edinburgh. As part of the Staycity Group, we offer opportunities to grow and develop within our business.
- Estimated salary: £35,000 - £45,000 per annum
We're a dynamic company delivering exceptional service in iconic European cities. Our team is passionate about providing outstanding customer experiences and strives to make every guest feel welcome and valued.
Job Requirements:
- Candidate must have previous management experience of at least 2 years.
- Previous experience in hotel reception or similar role.
Responsibilities:
- Manage a team to achieve world-class results and provide excellent customer service skills and attention to detail.
- Monitor and address guest feedback, resolve disputes, and ensure department employees uphold service standards.
What We Offer:
- Generous holiday allowance
- Matched pension contributions
- Discounted rates for overnight stays for you, and your family and friends
- Cycle to work scheme to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
- EAP: Support for you and your family when you need it with our Employee Assistance Program
- Long service rewards
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