Hotel Reception Team Lead

4 days ago


Edinburgh, Edinburgh, United Kingdom Staycity Group Full time

Join our team as a Guest Experience Coordinator at our 128-key Wilde aparthotel in Grassmarket, Edinburgh. As part of the Staycity Group, we offer opportunities to grow and develop within our business.

  • Estimated salary: £35,000 - £45,000 per annum
About Us:

We're a dynamic company delivering exceptional service in iconic European cities. Our team is passionate about providing outstanding customer experiences and strives to make every guest feel welcome and valued.

Job Requirements:

  • Candidate must have previous management experience of at least 2 years.
  • Previous experience in hotel reception or similar role.

Responsibilities:

  • Manage a team to achieve world-class results and provide excellent customer service skills and attention to detail.
  • Monitor and address guest feedback, resolve disputes, and ensure department employees uphold service standards.

What We Offer:

  • Generous holiday allowance
  • Matched pension contributions
  • Discounted rates for overnight stays for you, and your family and friends
  • Cycle to work scheme to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • EAP: Support for you and your family when you need it with our Employee Assistance Program
  • Long service rewards


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