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Client Relationship Executive

2 months ago

Oxfordshire, United Kingdom Commercial Services Group Full time

Client Relationship Executive

£34,000pa

Hybrid/Oxford

Commercial Services Group is seeking a skilled Client Relationship Executive to enhance our dynamic team. The successful candidate will possess a strong customer-oriented approach and a proven track record in sales. This role entails nurturing and expanding existing client relationships, overseeing team operations, and coordinating resources to guarantee exceptional service delivery across a designated portfolio, aimed at maximizing revenue and growth potential.

With over three decades of expertise in providing procurement and contract management solutions, Commercial Services Group has historically served the NHS sector and is now broadening its reach to the wider public sector. Our dedicated team is committed to effecting meaningful change for our clients, ensuring compliance, delivering comprehensive value for money, and offering outstanding customer service and expertise.

Benefits offered -

  • 25 days of annual leave, in addition to public holidays
  • An extra day off to celebrate your birthday
  • Attractive discount programs, including fitness and retail
  • Life insurance coverage
  • Health cash plan initiative
  • A culture that promotes career advancement and personal development
  • Numerous additional perks

Key responsibilities -

  • Lead and optimize the sales process within each account to enhance additional opportunities and support the organization's financial objectives
  • Deliver a comprehensive service to clients throughout their entire journey, ensuring a seamless account management experience
  • Oversee the coordination and management of the onboarding process for new accounts
  • Ensure that all customer sales inquiries and account management activities adhere to established service level agreements (SLAs)
  • Identify, prepare, and submit proposals to capture sales opportunities and expand the range of services offered

Qualifications required -

  • Proven experience in driving growth through sales and achieving set performance indicators
  • Exceptional verbal and written communication skills, with a strong telephone presence
  • Ability to perform under pressure, resolving issues promptly and prioritizing tasks to meet objectives
  • Strong interpersonal abilities and the capacity to cultivate solid working relationships

About Commercial Services Group

Commercial Services Group (CSG) stands as the largest local authority-owned trading company in the UK, fully owned by Kent County Council. CSG generates over £800 million in annual revenue and serves more than 16,000 education and public sector clients worldwide.

CSG aims to be recognized as the global leader in Education and Public Sector services, currently operating in 86 countries with a workforce of 1,800 across 28 trading brands, providing expertise in areas such as HR Services, IT Services, Energy, Educational Resources, Procurement, and more.