Enterprise Systems Configuration and Capacity Lead
2 weeks ago
We are seeking an experienced Enterprise Systems Configuration and Capacity Lead to join our team at DXC Technology Inc. This role is responsible for directing and implementing key processes and service management change in configuration and capacity disciplines within assigned accounts.
Key Responsibilities- Drive Excellence in IT Service Management to deliver customer satisfaction and drive growth for DXC.
- Implement global standards for account configuration and capacity management.
- Develop and maintain Account Configuration Management and Capacity Management Plan.
- Define verification and audit procedures to ensure accuracy and integrity of Configuration Management Data Base (CMDB).
- Represent the account and organization in applicable annual audits.
- ITIL expertise: V4 foundation training, ITIL v4 foundation qualification after max 6 months in the role.
- Strong understanding of related technologies (Servers, Network, Storage, Cluster, Virtualization, etc).
- Very good knowledge of MS Office suite (especially Excel and PowerPoint).
- Passionate about service management, especially in the disciplines of configuration, performance, and capacity.
The ideal candidate will have a deep understanding of how stable configurations are critical to minimizing service disruption and how performance and capacity management are key to delivering customer satisfaction.
About UsDXC Technology Inc. helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
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