Customer Service Technician
3 days ago
We are a global leader in developing advanced security technology for protecting cash and valuable assets. For over 40 years, we have been at the forefront of designing and producing cutting-edge solutions that make a real difference.
About the RoleThis exciting opportunity is for a Customer Service Technician to join our team in Bourne, UK. As a key member of our service centre team, you will play a vital role in diagnosing and repairing faults in our products across multiple service offerings.
Responsibilities- Diagnose and repair faults in Secure Innovation products across multiple service offerings
- Complete routine maintenance and ensure all work is documented accurately
- Liaise with senior management and other team members to meet service targets and key performance indicators (KPIs)
- Ensure high standards of operational performance, including improving first-time fix rates
- Escalate unresolved issues to team leaders for further action
- Participate in team meetings and complete any additional training as required
- Maintain a safe, organised, and compliant work environment
- Experience using basic hand tools confidently
- Experience in PCB soldering is advantageous
- Strong organisational skills with attention to detail
- Proficiency in Microsoft Office (Word, Excel, etc.)
- Full UK driving licence
- Excellent communication skills and the ability to explain complex concepts clearly
We offer a competitive salary of £25,000 per annum, plus benefits including:
- An early finish every Friday, giving you more time for yourself
- A competitive pension scheme
- 5 weeks of holiday plus bank holidays for a better work-life balance
- Ongoing learning opportunities with full training provided
- Employee Assistance Programme (EAP) to support your mental and physical wellbeing
The successful candidate will be based in Bourne, UK, and will attend a mandatory two-week induction at our Head Office in Saltash, Cornwall, followed by further training as needed.
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