Collections Specialist

15 hours ago


Leeds, Leeds, United Kingdom Sopra Steria - UK Full time
collections and recovery specialist

We are looking for a highly skilled Collections and Recovery Specialist to join our team at Sopra Steria - UK. As a key member of our collections team, you will play a vital role in resolving general invoice queries over the phone and via email.

In this role, you will be responsible for remaining professional while showing compassion in finding an amicable solution to increase your collection success rate. You will create appropriate repayment plans to help customers clear their outstanding debt and complete administrative tasks such as running reports on ledgers.

This is a full-time, permanent position based in Leeds with a competitive salary of £25,500 per annum. In addition to your salary, you will also receive 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund.

If you have experience in FCA regulated collections or accounts receivable environment and a passion for delivering a high quality of customer care to clients, we would love to hear from you.

Key Responsibilities:
  • Resolve general invoice queries over the phone and via email.
  • Find amicable solutions to increase collection success rates.
  • Create repayment plans to help customers clear outstanding debt.
  • Complete administrative tasks such as running reports on ledgers.
Requirements:
  • Experience in FCA regulated collections or accounts receivable environment.
  • Prior experience in collections and/or complaints handling role that requires firm but fair negotiations.
  • Proficiency with MS Excel and administration skills to handle detailed accounts clearly and concisely.

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