Medical Receptionist

About the Role

We are seeking a highly organized and communicative Medical Receptionist to join our team at Newgate Medical Group. As a key member of our multidisciplinary team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities

• Maintain and monitor the practice appointment system
• Process personal telephone and electronic requests for appointments
• Answer incoming phone calls and transfer calls or deal with callers' requests appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information
• Input data into patients' healthcare records as necessary
• Direct requests for information, SARs, insurance, solicitors' letters, and DVLA forms to the administrative team
• Manage all queries in an efficient manner, including prescription queries
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Person Specification

• GCSE Maths and English (C or above)
• AMSPAR Receptionist Qualification or Customer Service Level 2 or 3
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organizing)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policy and procedure

About Us

Newgate Medical Group is a welcoming and busy single practice Primary Care Network with over 30,000 patients. We are a large practice with an established team of 9 GP Partners and a host of varied health professionals. As a Receptionist, you will form part of an existing team, working together to maintain a high-quality service.

What We Offer

• 5 weeks' holiday plus Bank holidays
• Entitlement to join the NHS pension scheme
• Discount schemes
• Free Employee Assistance Programme

How to Apply

If you believe in the importance and effectiveness of providing excellent service and support where Newgate Medical Group and our patients need it, we would love to hear from you.