Operations Manager for Complex Care
3 weeks ago
We are seeking an experienced Operations Manager to oversee teams providing complex care services in the Liverpool area. The ideal candidate will have a strong understanding of the needs of individuals with acquired brain injury and mental health diagnoses.
The successful candidate will be responsible for leading a team of Support Workers, coaching and mentoring them to deliver exceptional levels of support and intervention. They will also ensure the health and well-being of their team members and implement strategies to recruit and retain staff.
Salary: £42,000 - £52,000 per annum (dependent on experience)
Key Responsibilities:
- Provide high-quality line management to approximately 20 Support Workers
- Ensure each service delivers outstanding support to individuals in accordance with the commissioned contract
- Embed a culture of continuous quality improvement
Essential Skills and Experience:
- Previous experience in operations management within the Health and Social Care industry
- Charismatic leadership style with excellent interpersonal and communication skills
- A person-centred approach to customer service
- Strong understanding of issues faced by people with learning disability and/or mental health/complex needs
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