Operations Manager for Complex Care

3 weeks ago


Liverpool, Liverpool, United Kingdom Gray Healthcare Full time
Job Title: Operations Manager for Complex Care

We are seeking an experienced Operations Manager to oversee teams providing complex care services in the Liverpool area. The ideal candidate will have a strong understanding of the needs of individuals with acquired brain injury and mental health diagnoses.

The successful candidate will be responsible for leading a team of Support Workers, coaching and mentoring them to deliver exceptional levels of support and intervention. They will also ensure the health and well-being of their team members and implement strategies to recruit and retain staff.

Salary: £42,000 - £52,000 per annum (dependent on experience)

Key Responsibilities:

  • Provide high-quality line management to approximately 20 Support Workers
  • Ensure each service delivers outstanding support to individuals in accordance with the commissioned contract
  • Embed a culture of continuous quality improvement

Essential Skills and Experience:

  • Previous experience in operations management within the Health and Social Care industry
  • Charismatic leadership style with excellent interpersonal and communication skills
  • A person-centred approach to customer service
  • Strong understanding of issues faced by people with learning disability and/or mental health/complex needs


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