Property Management Training Lead
2 days ago
We are seeking a highly skilled and experienced Learning and Development Specialist to join our team at Spicerhaart. As a Property Management Training Lead, you will be responsible for designing, developing, and delivering training programs that improve performance in sales, property management, and customer experience.
The ideal candidate will have a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of 3 years in a related role within the property industry. You should be confident in creating learning resources digitally and via PowerPoint, with excellent communication and presentation skills.
You will oversee the development and implementation of streamlined training programs for all Spicerhaart Property Management colleagues, aligned with our company's vision. You will also ensure that all processes and procedures are effectively communicated and adhered to, minimizing risks to our business.
This is a fantastic opportunity to join our dynamic Learning & Development team and contribute to the growth and success of our organization.
Key Responsibilities:
- Design, develop, and deliver training programs to facilitate and improve performance in sales, property management, and customer experience.
- Deliver training programs for our people to meet with all aspects of procedural compliance and legislative requirements.
- Create and maintain online training modules and documentation to ensure they reflect current company policy and legislative requirements.
- Support other departments in their development and upkeep of Operations Manuals.
- Review training materials to ensure activities provide learning that enables improved knowledge, skill, and ability.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
- Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
- Assist in and cover other areas within the team/department and be able to provide cover as required.
- Responsible for managing any systems training, identifying knowledge and skills gaps.
- Design and implement training solutions specifically for Spicerhaart, e.g., blended learning, e-learning platforms.
- Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline, and cost.
- Ensure accurate training records are kept and forwarded to appropriate management.
- Ensure you are upholding the company Core Beliefs and standards at all times.
Salary Range: £30,000 - £36,000 per year, depending on experience, plus an annual bonus of up to 10% of salary based on hitting half-yearly targets.
Benefits:
- Basic salary range of £30000 to £36000 per year, dependent on experience* Basic salary range of £30000 to £36000 per year, dependent on experience
* Annual bonus of up to 10% of salary, based on hitting half-yearly targets
* Company Car
* 8:30am to 6pm (Monday to Friday)
* Hybrid working
* 30 days annual leave per year*
* 24/7 Access to our Employee Assistance Programme
* Eye care*
* Up to £500 for successful employee referrals.
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