Enterprise Software Operations Lead
3 weeks ago
About the Position
We are looking for an experienced Salesforce and Business Applications Manager to join our team at Digital Requisition. The successful candidate will be responsible for overseeing the support and maintenance of software applications within our large-scale organization.
Key Responsibilities
- Overseeing the support and maintenance of software applications within our organization
- Advising on and implementing IT and commercial strategy to ensure applications meet business requirements and technical standards
- Coordinating and conducting system maintenance, including oversight and support for Dynamics 365 F&O, Workday, and iiPay
- Communicating effectively with key support staff and using comprehensive knowledge of business operations and system functionality to coordinate and conduct system maintenance
- Identifying and addressing recurring issues, performing root cause analysis, and presenting findings as required
- Managing application configuration work within scope
- Participating in audits related to application support, maintaining accurate system logs and update/deployment schedules
Skills and Qualifications
The ideal candidate will possess several years of experience in application support, IT service management, or a related technology field. A strong understanding of application architecture, databases, and software development methodologies is essential. Experience working with D365 F&O, Workday, and iiPay, as well as release management expertise and experience, particularly in the context of wider business change and transformation, are also highly desirable.
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