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Director of Product Design

1 month ago


London, Greater London, United Kingdom Chambers and Partners Full time

Job Title: Director of Product Design

Job Summary:

Chambers and Partners is seeking an experienced Director of Product Design to lead and inspire our talented team, driving innovation and helping us showcase the very best legal talent when it matters most.

Key Responsibilities:

  • Lead a diverse, high-performing product design team to achieve high-quality outcomes, enabling and facilitating a team to consistently deliver work on time and exceed customer expectations.
  • Manage the end-to-end design process, from inception to launch and beyond, ensuring a seamless and user-centric experience.
  • Take ownership of product design, service design, content design, and brand design, maintaining a cohesive and innovative design language.
  • Identify and solve highly complex problems within the design area.
  • Navigate and manage complex stakeholder relationships, fostering effective communication and collaboration.
  • Influence the product strategy with a view on the holistic customer experience, ensuring that the team is well-informed on appropriate business challenges.
  • Demonstrate a hands-on approach when necessary, while also providing guidance and mentorship to team members.
  • Manage and coach the Product Design team, supporting their day-to-day, helping them grow their skills and shape their career.
  • Work seamlessly across Product Management, Product Marketing, Technology, Marketing & other departments to foster effective communication and collaboration.
  • Lead the team to align and evolve with brand guidelines to ensure adherence across all channels.
  • Anticipate future needs, and hire and grow the team to achieve those needs, fulfilling strategic priorities and delighting our customers.
  • Actively help to shape and evolve Chambers' design system & overall design operations.
  • Uphold a commitment to diversity, equity, and inclusion within the design process and team dynamics.

Requirements:

  • Proven experience in a senior design leadership role.
  • Expertise in product design with a strong hypotheses-driven approach.
  • Experience in leading teams to implement design within existing brand guidelines and suggesting evolution to guidelines to meet product needs.
  • An exceptional facilitator who can bring people together, adapting methods to suit different styles.
  • Strong experience in service design, content design, and brand development.
  • Strong ability to lead and mentor a diverse design team.
  • Exceptional communication and interpersonal skills for managing stakeholders at various levels, across multiple departments, including the Executive team.
  • A strategic thinker with the ability to balance hands-on involvement and delegation.
  • A track record of running customer development and user research programs to uncover opportunities, understand customer needs, and validate design solutions.
  • Demonstrable experience of measuring user experience and leading highly visible design projects that had a meaningful impact on the business.

What We Offer:

Chambers and Partners offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

How to Apply:

If you are a motivated and experienced design leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].