Client Care Director

1 month ago


Manchester, United Kingdom PHMG Full time
Join Our Team as a Client Care Director

We are seeking a highly skilled and experienced Client Care Director to join our team at PHMG. As a Client Care Director, you will play a crucial role in ensuring our clients receive exceptional customer service and support.

About the Role

The Client Care Director will be responsible for:

  • Providing world-class customer service to our clients
  • Identifying and resolving customer issues through effective communication
  • Maintaining a high level of knowledge of our products and services
  • Booking appointments for clients to meet with our field-based Heads of Client Support
  • Managing our CRM database on a day-to-day basis
Requirements

To be successful in this role, you will need:

  • Previous experience working in a B2B role
  • Excellent customer service skills
  • Ability to thrive in an environment targeted towards customer retention and satisfaction
  • Effective personal organisation; self-starter with drive, ambition and creativity
  • Ability to negotiate, coupled with excellent written and oral communication
  • Excellent attention to detail and problem-solving capabilities
What We Offer

We offer a range of benefits, including:

  • Free PureGym membership after 3-months served
  • Cycle to work scheme
  • 23 days annual leave plus bank holidays, increasing with length of service
  • Additional half day off for birthday
  • Enhanced maternity, paternity and adoption leave
  • Two volunteer days per year for a charity of your choice
  • Smart pension scheme
  • Life insurance and critical illness cover
  • All expenses paid company events in sought after venues
  • Free fruit & breakfast
  • Company sports teams
  • On-site barber and beautician
  • Car valet service
  • Career development directly linked to your performance
  • Fundraising initiatives for our registered charity – the PHMG Foundation
  • Dedicated Employee Assistance Programme

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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