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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our Inbound Customer Care Team at Laithwaites, a leading wine retailer. As a key member of our team, you will be responsible for providing exceptional customer service, resolving queries, and ensuring a seamless customer experience.
Key Responsibilities:- Answering inbound customer calls regarding order enquiries, complaints, subscriptions, and storage.
- Inputting and updating customer data using our bespoke software.
- Performing ad-hoc administration tasks as required.
- Full training will be provided to ensure your success in this role.
- Excellent MS Office skills, particularly in Word, Excel, and Outlook.
- Previous experience in Customer Service, Hospitality, or Retail is highly desirable.
We offer a competitive hourly rate of £10.90 and a dynamic work environment that values diversity and inclusion. If you are passionate about delivering exceptional customer service and have a keen interest in the wine industry, we encourage you to apply with your up-to-date CV. We look forward to reviewing your application.
