Technology and Continuous Improvement Specialist
2 weeks ago
We are seeking a skilled Technology and Continuous Improvement Specialist to join our Customer Service Centre team in Birmingham. As a key member of our team, you will play a vital role in driving continuous improvement and delivering exceptional service in our contact centre environment.
About the RoleIn this challenging and rewarding role, you will be responsible for identifying bottlenecks, proposing innovative solutions, and enhancing our contact centre processes through our systems. You will work closely with our tech teams and suppliers to resolve issues, perform regular system maintenance checks, and implement and manage improvement activities.
Main Responsibilities:- System Support & Maintenance: Be the expert in our Freshdesk Helpdesk ticketing system, resolve issues, liaise with tech teams and suppliers, and perform regular system maintenance checks.
- Continuous Improvement: Implement and manage improvement activities, deliver project reports, and identify efficiency and cost-saving opportunities.
- Data Management and Reporting: Maintain Freshdesk systems, provide monthly user reports, and update Business Continuity Plan and contact details.
- Collaboration & Communication: Work with department leads, attend the Monthly CSC Technology Forum, and work cross-functionally with the wider organisation to develop and deliver improvements.
- Insight & Analysis: Use data to provide insights, measure benefits, investigate productivity trends, and contribute to planning cycles.
- Tech Expert: You possess outstanding IT knowledge, with a deep understanding of Windows, MS Office (especially Excel and PowerPoint), and database systems like CRM. Experience with Helpdesk ticketing systems is essential, and familiarity with Freshdesk is highly desirable.
- Project Management and Continuous Improvement Specialist: You have a proven track record of analytical roles within a contact centre, improving services through technology, and managing continuous improvement projects.
- Analytical and Reporting Pro: You excel at data entry, tracking, and distilling insights from data. Additionally, you can create compelling reports for tech and non-tech stakeholders.
- Communication & Collaboration Star:Your strong written and verbal communication skills, exceptional presentation skills, and experience working with diverse stakeholders make you a standout team player.
- Detail-Orientated & Proactive:You are organised, meticulous, and have a proactive approach to delivering timely solutions. Your positive attitude and continuous improvement mindset set you apart.
We offer a competitive salary of £38,000 - £42,000 per annum, depending on experience, plus a range of benefits including 25 days' annual leave, flexible working hours, and the opportunity to work in a dynamic and supportive team environment.
This is a 6-month fixed-term contract opportunity. The successful candidate will be required to work dual-located between their home and our Birmingham office.
-
System and Continuous Improvement Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the RoleIn our mission to create a world free from heart and circulatory diseases, we are seeking a talented Technology and Continuous Improvement Specialist to join our dynamic team in Birmingham.This pivotal role will be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous improvement...
-
Continuous Improvement Specialist
6 days ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeAbout the OpportunityWe are looking for a dynamic Continuous Improvement Specialist - Tech to join our team at the British Heart Foundation.This is a 6-month fixed-term contract opportunity with an estimated salary of £40,000 - £45,000 per annum.In this role, you will be responsible for improving contact centre processes through technology, maintaining...
-
Continuous Improvement Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Select Engineering Full timeJob OverviewAs an Agile Specialist at Select Engineering, you will play a critical role in driving operational excellence and continuous improvement across our manufacturing operations.About the PositionThis is a challenging and rewarding opportunity for an experienced professional looking to make a significant impact on our business. The ideal candidate...
-
System and Continuous Improvement Analyst
1 month ago
Birmingham, Birmingham, United Kingdom British Heart Foundation Full timeThe British Heart Foundation is seeking a talented Technology and Continuous Improvement Specialist to join our dynamic team and drive continuous improvement in our contact centre environment.About the roleIn this pivotal role, you will be at the forefront of our mission to achieve first contact resolution, optimise system performance, and drive continuous...
-
Continuous Improvement Specialist
6 days ago
Birmingham, Birmingham, United Kingdom PROMAN Full timeJob DescriptionPROMAN, a leading manufacturer, seeks an experienced Continuous Improvement Engineer/Coach to join their team.This role will support their global team and involve travel across Europe and Asia to support their manufacturing facilities. The successful candidate will provide expert coaching and training to local teams on best practices in...
-
Continuous Improvement Process Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeEmpowering Excellence in SnackingMondelēz International is seeking a dedicated Continuous Improvement Process Specialist to drive process excellence and contribute to the company's mission to lead the future of snacking.About the RoleYou will play a crucial role in maintaining systems, performing tasks, and activities that support our continuous improvement...
-
Continuous Improvement Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Cast UK Limited Full timeJob Title: Process EngineerDescription:Cast UK Limited is seeking a highly skilled Process Engineer to join their team in the Midlands. As a key member of the engineering team, you will play a critical role in driving continuous improvement and ensuring compliance with safety and quality standards.Key Responsibilities:Develop and implement process changes to...
-
Continuous Improvement Specialist
6 days ago
Birmingham, Birmingham, United Kingdom STERIS Canada Corporation Full timeJob DescriptionAt STERIS Canada Corporation, we strive to create a healthier and safer world by delivering innovative solutions for healthcare and life science industries.The Continuous Improvement Specialist will drive operational excellence through strategic initiatives and deployments, leveraging lean implementation strategies to lead the organization...
-
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeJob Summary Mondelēz International is seeking a Senior PCM Continuous Improvement Specialist to drive operational excellence and continuous improvement projects across the organization.About the Role As a Senior PCM Continuous Improvement Specialist, you will be responsible for implementing the operational excellence program in specific functions and...
-
Senior Continuous Improvement Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeAbout This RoleWe are seeking a skilled Senior PCM Continuous Improvement professional to join our team at Mondelēz International.Your ResponsibilitiesYou will help implement our operational excellence program, applying CI tools and techniques to drive performance improvement. Additionally, you will provide training and coaching to employees to enhance...
-
Continuous Improvement Engineer
6 days ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeCompany OverviewMondelēz International is a global snack food leader with a rich history dating back over 100 years. Our portfolio includes some of the world's most beloved brands, such as Oreo, Chips Ahoy!, and Toblerone.Job DescriptionAs a Continuous Improvement Engineer, you will be responsible for implementing process improvements and enhancements...
-
Senior Nurse Assessor
1 month ago
Birmingham, Birmingham, United Kingdom P2P Specialist Nurses Full timeAbout Us:P2P Specialist Nurses is committed to delivering exceptional healthcare services to the citizens of Birmingham and Solihull. Our vision is to be a compassionate, innovative, and equitable healthcare provider, ensuring that people receive the right care, at the right time, in the right place.Job Overview:We are seeking an experienced and dedicated...
-
Senior PCM Continuous Improvement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeDescriptionDrive Operational Excellence at Mondelēz InternationalJoin our Mission to Lead the Future of SnackingYou will help implement the operational excellence program in a specific function and/or for cross-functional continuous improvement (CI) projects. Your key responsibilities will include applying CI tools and techniques for problem-solving and...
-
Process Improvement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Cast UK Limited Full timeJob Title: Process Improvement SpecialistJob Summary:We are seeking a skilled Process Improvement Specialist to join our team at Cast UK Limited. As a Process Improvement Specialist, you will be responsible for driving continuous improvement initiatives across our operations.Key Responsibilities:Provide clear instructions for the successful implementation of...
-
Process Improvement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom The Kraft Heinz Company Full timeAbout the Role:We are seeking a skilled Process Improvement Specialist to join our Operations team at The Kraft Heinz Company.Key Responsibilities:Identify and reduce losses within our production processes.Foster a culture of continuous improvement and analytical thinking.Develop and implement data-driven improvement plans.Contribute to daily and weekly...
-
Process Improvement Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled and experienced Process Improvement Specialist to join our team at Thermo Fisher Scientific. As a Process Improvement Specialist, you will play a key role in identifying areas for improvement and guiding teams to implement sustainable solutions.Key Responsibilities:Lead process improvement projects and Kaizen events...
-
Process Improvement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Process Improvement Specialist to join our team at Thermo Fisher Scientific. As a Process Improvement Specialist, you will be responsible for collaborating with site and functional teams to identify areas for improvement and guide them to implement sustainable solutions.Key ResponsibilitiesLead process improvement...
-
Intercity Technology Sales Executive
4 days ago
Birmingham, Birmingham, United Kingdom Intercity Technology Full timeJob Title: Intercity Technology Sales ExecutiveAbout the Role:This is an exciting opportunity for a seasoned Business Development Manager to join our team at Intercity Technology. As a key member of our sales team, you will be responsible for identifying and securing new sales opportunities within targeted markets, sectors, or regions. You will work closely...
-
Technology Specialist
4 days ago
Birmingham, Birmingham, United Kingdom 0840 Deutsche Bank Aktiengesellschaft, Filiale London Full timeJob Title: Technology SpecialistWe are seeking a skilled Technology Specialist to join our team in Birmingham, UK. As a key member of our department, you will be responsible for evaluating the adequacy and effectiveness of internal controls related to technology supporting Compliance, Anti-Financial Crime, Legal, Human Resources, and Records...
-
Birmingham, Birmingham, United Kingdom Synovus Full timeAs a Strategic Business Process Improvement Specialist at Synovus, you will play a critical role in aligning solutions with business strategies. This involves working independently with senior-level business partners to understand their needs and translate them into actionable requirements. You will collaborate with technology analysts to determine the...