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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Ernest Gordon Recruitment. As a key member of our organization, you will be responsible for leading a busy helpdesk team and overseeing the account management group.
Key Responsibilities- Manage a team of 10 to ensure high levels of service and hit targets and KPIs
- Oversee workload productivities, handle escalations, and manage contract SLAs
- Develop and implement strategies to improve office-based team performance
- Proven experience as an Operations Manager or similar role
- Background in facilities or contract management
- Strong leadership and management skills
- Ability to work in a fast-paced environment
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment