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**Store Director**, **Retail Operations Manager**
2 months ago
**About Elite Associates**
Elite Associates is a premium accessories brand renowned for its excellence in high-end retail. With a network of over 150 stores worldwide, we are dedicated to delivering high-quality craftsmanship, ethical production, and making a positive impact through philanthropic initiatives.
**Why Choose Elite Associates?**
- **Elevate Retail Excellence**: As the Store Director, you will be at the forefront of creating an unparalleled shopping experience. Lead by example to deliver exceptional service, ensuring every customer leaves delighted and inspired.
- **Achieve and Surpass Goals**: Your expertise will drive the achievement of key performance indicators (KPIs), maintain high levels of customer satisfaction, and optimize budget management to maximize store profitability.
- **Inspire and Develop Talent**: Lead a motivated, knowledgeable team, fostering a culture of continuous growth and achievement. Utilize your skills in succession planning to help team members reach their full potential and career aspirations.
- **Innovate Visual Merchandising**: Showcase your creativity by implementing and adapting Visual Merchandising (VM) Guidelines to captivate and engage your unique customer base, enhancing the boutique's visual appeal.
**Key Responsibilities:**
- **Customer Experience**: Drive a customer-first culture, ensuring every interaction is memorable and exceeds expectations.
- **Performance Management**: Consistently achieve and exceed sales targets, KPIs, and financial goals.
- **Team Leadership**: Maintain a motivated and knowledgeable team, providing training, development, and performance feedback.
- **Visual Merchandising**: Implement VM Guidelines creatively to reflect the brand's image and attract the target customer demographic.
- **Operational Excellence**: Oversee all store operations, ensuring efficiency, compliance, and a high standard of presentation.
**Requirements:**
- **Retail Experience**: Minimum of 2 years of managerial experience in a high-end fashion boutique or luxury retail environment at assistant or store manager level.
- **Leadership Skills**: Proven track record of effective team management, with the ability to inspire, mentor, and develop talent.
- **Customer-Centric Approach**: Deep understanding of customer service excellence, with the ability to cultivate lasting customer relationships.
- **Strategic Thinker**: Strong analytical and problem-solving skills, with the ability to drive performance and operational efficiency.
- **Language Proficiency**: Fluent in English; proficiency in additional languages is a plus.
**Compensation and Benefits:**
- **Competitive Salary**: Attractive salary package with a bi-annual bonus scheme rewarding high performance.
- **Uniform Allowance**: Seasonal allowance to showcase and promote your favourite products.
- **Generous Discounts**: Enjoy exclusive staff discounts on all products.
- **Additional Holiday**: Celebrate your birthday with an extra day of holiday, recognizing the importance of work-life balance.
**Are You Ready?** If you are an experienced retail manager with a passion for fashion and a drive for excellence, we want to hear from you. Take the next step in your career with a brand that values innovation, quality, and integrity.
