Digital Systems Analyst
2 weeks ago
Booker Limited is a leading business-to-business wholesale website in the UK, with a strong focus on delivering exceptional customer experiences. The IS Web team is responsible for the infrastructure and application software that power the company's web sites and apps, including the Booker.co.uk B2B commerce website. As a Technical Business Analyst, you will play a key role in delivering effective, secure, and efficient systems that improve customer satisfaction and cash profit.
The ideal candidate will have a strong technical background in IT solution analysis, design, and implementation, with experience in developing digital systems and web technology in a fast-paced, customer-focused business. You will be responsible for assisting with acceptance integration and testing, developing project plans, and striving to succeed in delivering projects on time and within budget. You will also be responsible for communicating with technical and non-technical colleagues to ensure project requirements are understood accurately, crafting user stories, and identifying business benefits.
Main Responsibilities
- Develop and implement technical solutions to improve customer satisfaction and cash profit.
- Assist with acceptance integration and testing, and develop project plans.
- Communicate with technical and non-technical colleagues to ensure project requirements are understood accurately.
- Craft user stories and identify business benefits.
- Develop and maintain technical documentation.
- Diagnose and prioritize issues/UI improvements, and design resolutions.
- Test fixes through to final deployment.
- Negotiate with multiple partners to find solutions for technical challenges.
- Build positive relationships with business collaborators.
- Drive progress by implementing standard methodology improvements in a customer-focused environment.
- Facilitate comprehensive teamwork.
- Support the IS Manager to ensure the end delivery provides interpersonal value.
- Apply critical thinking skills and an open-minded mentality for new insights.
- Prior experience as a Technical Business Analyst.
- Good practical experience of web technologies like HTML, XML, CSS, Bootstrap, JavaScript.
- Experience of leading coordinated e-commerce products (e.g., Sitecore Experience Commerce) incorporating Apps, modern website technologies, and web development.
- Previous experience in APIs management and development.
- Experience of using system performance tools such as Datadog.
- Solid grasp of data analysis, database management, and system integration.
- Confirmed experience of using testing and issue management tools such as Jira.
- Knowledge and understanding of web site analytics tools such as Google Analytics, Google Tag Manager, BigQuery, and ContentSquare.
- Good technical project management background with successful delivery of change programs to time, quality, and budget within an agile development framework.
- Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall.
- Good people management, with validated ability to optimally work with internal and external teams.
- Service leadership skills with experience of successful solving issues and support provision.
At Booker Limited, we offer a fantastic package of benefits, including a Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. You will also receive a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day. Additionally, you will get 10% off pay monthly & SIM only deals with Tesco Mobile, up to 30% off car, pet, and home insurance at Tesco bank, and more.
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