Technical Service Engineer
2 days ago
Vantage Consulting is looking for an experienced Technical Service Engineer to provide technical assistance to our European customers, global businesses, and partners worldwide.
The successful candidate will be responsible for providing 1st-level phone and email support for our products, including Heaters, Controllers, Recorders, Power, and Systems solutions.
Key Responsibilities:
- Providing technical assistance to customers via phone and email.
- Managing and logging customer support issues in our CX tool.
- Supporting other business areas as required by the Technical Support Manager or Team Leader.
Requirements:
- Effective communication in English language.
- Highly technically competent with excellent diagnostic and analytical skills.
- Able to work calmly and logically.
- Self-motivated with good organisational skills.
- Excellent verbal and written communication skills.
- Confident with PCs and common office applications.
- Confident when talking on the telephone with customers, salespeople, and other related business contacts.
Experience and Knowledge:
- Knowledge of industrial instrumentation, control theory, and its practical application.
- Knowledge of industrial sensors and measurement technologies.
- Knowledge of common communications protocols, including RS232, RS485, fieldbus, and ethernet protocols.
- Somewhat familiar with our or similar competitor products (training will be provided).
Qualifications:
- Country-dependent qualification, but for the UK HND/HNC in Electrical and Electronic engineering or equivalent local qualification.
Salary:
£45,000 - £60,000 per annum, depending on experience.
Benefits:
- Dynamic and personal atmosphere, working across teams.
- Company culture that encourages performance and cooperation.
- Attractive compensation package including comprehensive fringe benefits expected of an international company.
- Equal opportunities employer.
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