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Customer Service Liaison

2 months ago

Plymouth, Plymouth, United Kingdom TipTopJob Full time
About the Role

TipTopJob is seeking a highly skilled and experienced Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a professional and courteous manner.
  • Order Processing: Process customer orders and transactions accurately and efficiently.
  • Communication: Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
Requirements
  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a manufacturing industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Education: Good standard of English and Maths (GCSE Grade 4 minimum).
  • Other: Ability to work in a team environment, with a strong focus on customer satisfaction and experience.
What We Offer
  • Competitive Salary
  • 25 days holiday plus bank holidays
  • Discount at over 100 retailers via our Rewards Platform
  • Monetary and Non-Monetary Recognition
  • Continuous Professional Development Opportunities
  • Stakeholder Pension
  • Subsidised Canteen
  • Free Parking