Application/Software Support Analyst

4 weeks ago


Plymouth, Plymouth, United Kingdom Brite Services Ltd Full time

Job Title: Application/Software Support Analyst

Job Summary: We are seeking a skilled Application/Software Support Analyst to join our team at Brite Services Ltd. As a key member of our support team, you will be responsible for providing first-line technical support to our customers, troubleshooting issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Monitor and respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues related to software applications and systems
  • Collaborate with internal teams to resolve complex issues and improve overall system performance
  • Document and maintain accurate records of customer interactions and issue resolutions
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Requirements:

  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic knowledge of SQL and RDBMS
  • Understanding of change management procedures

About Us: Brite Services Ltd is a leading provider of electrical distribution network services. We pride ourselves on our commitment to customer satisfaction, technical excellence, and teamwork. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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