Customer Service Representative

22 hours ago


StocktononTees, Stockton-on-Tees, United Kingdom Si Recruitment Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Si Recruitment. As a key member of our team, you will be responsible for managing a portfolio of customer accounts and providing exceptional service to our clients.

Key Responsibilities:

  • Account Management: Build and maintain strong relationships with customers, understanding their needs and providing sustainable solutions to meet their requirements.
  • Order Processing: Accurately process customer orders and maintain accurate records to ensure timely and efficient delivery.
  • Communication: Maintain effective communication across internal teams to meet customer requirements and ensure seamless service delivery.
  • Continuous Improvement: Drive continuous improvement and streamline internal processes to enhance customer satisfaction and improve operational efficiency.
  • Team Collaboration: Participate in team meetings and contribute to achieving and maintaining key performance indicators (KPIs).

Requirements:

  • Customer Service Experience: Minimum of two years of customer service experience in an office-based environment.
  • Education: Grade C/4 in GCSE Maths and English or relevant degree (desirable).
  • Skills and Abilities: Excellent interpersonal skills, ability to build professional relationships, and meticulous attention to detail with high-quality standards.

What We Offer:

As a Customer Service Representative at Si Recruitment, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be able to develop your skills and expertise in customer service and account management.



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