Airport Team Lead

2 months ago

Bristol, Bristol, United Kingdom JD Sports Full time

Job Summary:

We are seeking a highly motivated and experienced Airport Operations Manager to join our team at JD Sports. As a key member of our airport operations team, you will be responsible for providing managerial support and assistance in maintaining and improving the levels of customer service throughout the airport.

Key Responsibilities:

  • Provide managerial support and assistance to the airport operations team.
  • Assist in the supervision of all airport staff while maintaining the standards of the airport.
  • Deal with certain managerial processes on a daily basis as instructed by airport management.
  • Provide customers with excellent levels of customer service.
  • Deal with customer complaints and enquires, providing the best possible outcome.
  • Ensure the personal appearance of airport staff is in line with company guidelines.
  • Have an understanding of the customer service measuring programme.
  • Ensure that targets are achieved and, where possible, exceeded.
  • Monitor airport staff service levels in order to maximise airport sales.
  • Utilise in-airport devices, making sure that the customer is offered the whole product range.
  • Use reports to assist you in product placement of key selling lines.
  • Attract, engage and motivate customers into making purchases in airport by using the latest visual techniques.
  • Provide assistance with the maintenance of standards on the airport floor.
  • Keep airport stock clean and presentable at all times.
  • Encourage personal progression throughout the airport.
  • Provide assistance with the induction and training of new starters.
  • Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

Requirements:

  • Retail Supervisor experience would be advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word and Excel.

Benefits:

  • Incremental Holiday Allowance.
  • Discretionary Bonus Scheme.
  • Staff Discount On JD Group and other brands within the organisation.
  • Personal development opportunities to learn and develop at work.

Please note:

This position is not suited to Young Workers (Under 18). In line with the Protection of Young Persons (Employment) Act 1996, young workers are not permitted to work between the hours of 10:00pm and 6:00am.

Between 10:00pm and 6:00am employees are paid a premium rate of pay.

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