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Interim Housing Operations Manager

2 months ago

Cardiff, Cardiff, United Kingdom Moxie People Full time

Are you a seasoned leader with a proven track record of delivering exceptional housing management services in the social housing sector?


Are you between roles or nearing the end of a contract, ready to bring your expertise in housing management to a new challenge?


If you're looking for an interim opportunity where you can make a meaningful impact, Moxie People want to hear from you

The Key Responsibilities:

  • Service Delivery: Lead and manage housing services, including tenancy management, empty homes, and community safety, ensuring seamless delivery and high levels of customer satisfaction.
  • Customer-Centric Approach: Deliver sustainable tenancies with a deep understanding of Adverse Childhood Experiences (ACE) and trauma-informed care practices, prioritizing the safety and well-being of all residents.
  • Performance Management: Monitor and report on service performance, developing strategies to address any areas of underperformance and sharing best practices across neighbourhoods.
  • Safeguarding Lead: Take operational responsibility for safeguarding across the business, ensuring the safety and well-being of all residents.
  • Collaborative Working: Build and maintain strong relationships with Customer Services, Assets teams, and a broad range of stakeholders to ensure effective service delivery.
  • Innovation and Improvement: Develop innovative solutions to enhance neighbourhood services, measuring performance against key indicators to drive continuous improvement.

The Ideal Candidate:

  • Experienced Social Housing Leader: Proven experience in leading housing management services within the social housing sector, with a strong grasp of housing law, anti-social behaviour, and sustainable tenancy practices.
  • Performance Driven: A track record of effective performance management and achieving high standards and positive outcomes for customers.
  • Collaborative & Supportive: Committed to teamwork, with experience in managing and developing remote teams to achieve their full potential.
  • Problem Solver: Ability to creatively and analytically approach challenges, translating complex information into practical, effective solutions.
  • Interim Ready: Available to step into this role on an interim basis, bringing your expertise and energy to hit the ground running and deliver immediate impact.