Engineering Operations Manager

3 weeks ago


London, Greater London, United Kingdom ServiceNow, Inc. Full time
About ServiceNow, Inc.:
We're a global leader in cloud-based services for digital transformation, serving over 8,100 customers worldwide, including 85% of the Fortune 500.

Salary Range:
$125,000 - $150,000 per year, based on experience and qualifications.

Key Responsibilities:
This Technical Program Manager position requires a strong background in operations, technical program management, or a related field. You'll lead critical programs, initiatives, and processes, driving operational efficiency, enhancing communication, and ensuring the success of our global engineering organization.

Metrics & Reporting
  • Develop and maintain dashboards and reports to monitor engineering performance metrics, including development velocity, quality, defect rates, and process adherence.
  • Foster collaboration among engineering leaders to define actionable KPIs and improvement goals.

Strategic Workforce Management
  • Promote effective headcount allocation aligned with business priorities, ratios, and location strategies.
  • Participate in shaping workforce strategies for engineering, working closely with leadership.

Best Practices & Standards
  • Help develop and maintain engineering standards and best practices, ensuring alignment with industry benchmarks.
  • Collaborate with the broader DevX organization on horizontal Engineering Excellence initiatives.

Communication and Events
  • Oversee planning and execution of leadership meetings and all-hands events, including agenda creation, content curation, and discussion facilitation.
  • Curate and disseminate engineering updates and newsletters, keeping the organization informed.

Requirements
  • At least 10 years of experience in operations, technical program management, or a related field.
  • Bachelor's degree in Business Administration, Management, Computer Science, or a related field.
  • Strong proficiency in data analysis, reporting, and technical and non-technical metrics management.


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