Customer Service Representative

3 weeks ago


Winchester, Hampshire, United Kingdom WESTBOURNE MOTORS Full time
About WESTBOURNE MOTORS:

The ideal candidate will possess a proven track record of delivering exceptional customer experiences in a fast-paced environment. With a minimum of three years of experience in customer-facing roles, you will be responsible for responding to customer inquiries, resolving issues, and providing general support via various channels.

This is an excellent opportunity for individuals who are passionate about working with customers and demonstrate a positive, can-do attitude, along with empathy, tolerance, and understanding when dealing with challenging situations.

Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and concerns in a professional and empathetic manner.
  • Collaborate with internal teams to provide accurate and timely information to customers.
  • Identify opportunities to improve customer satisfaction and implement changes to drive business growth.
Requirements:
  • 3+ years of experience in customer-facing roles.
  • Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently.
Compensation:$45,000 - $55,000 per year, depending on experience.

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