FTTH Installation Specialist
2 weeks ago
Job Title: FTTH Installation Specialist
Reporting to: Operations Manager
Department: Gigaclear Installs
Working Pattern: Monday to Friday 8am to 5pm
Role Overview
The FTTH Installation Specialist is responsible for the installation of fibre broadband services to residential customers. As a customer-facing field-based role, high levels of customer service and producing a quality service are paramount.
Responsibilities and Duties
- Installation of fibre broadband services to residential premises, including carrying out external and internal cabling work.
- Working at heights up to 15 metres, including working on telegraph poles and ladders.
- Delivering professional and quality customer service.
- Self-auditing work to ensure it meets all company and client standards.
- Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe use.
- Maintenance of a clean and tidy environment at all times.
- Prepared to work in all weather conditions.
Requirements
- A Full UK Driving License is essential due to the field-based nature of the role. Candidates must have held this license for 1 year and have a maximum of 6 points.
- Full training will be provided to the right candidate, however, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
- Be able to communicate effectively and professionally with customers and clients.
- Proactive in the resolution of engineering obstacles with liaison with Team Managers.
- Ability to take direction from management and carry out works in an efficient and timely manner.
- Dedication to delivering high levels of customer service.
Skills and Qualifications
- Computer literate with exceptional understanding of Microsoft applications.
- Outstanding communication skills.
- A positive and enthusiastic approach to work.
- Good organisation skills.
- Strong attention to detail.
- Flexible approach to work location.
- Experience in a Planning or related role.
- Telecommunications experience or knowledge.
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