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Senior IT Support Specialist

2 months ago

Bristol, Bristol, United Kingdom Searchability® Full time £30,000 - £40,000
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Searchability®. As a Senior IT Support Specialist, you will be responsible for providing technical support to clients, diagnosing and troubleshooting issues, and maintaining impeccable customer service.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Diagnose and troubleshoot complex technical issues
  • Maintain accurate and detailed documentation of all support interactions
  • Collaborate with internal teams to resolve technical issues
  • Stay up-to-date with industry trends and technologies
Requirements
  • Minimum 2 years of experience in IT support
  • Strong technical skills, including Azure, Active Directory, Office 365, Virtualization, and Windows Server
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Industry-based IT certification
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance