Mortgages Team Lead
2 days ago
Job Title: Mortgages Team Lead
Job Summary:
We are seeking an experienced Mortgages Team Lead to join our team at The Curve Group. As a key member of our organization, you will be responsible for managing the Customer Services and Collections teams.
About the Role:
The successful candidate will have experience in retail banking, specifically in customer service and complaints management. You will be responsible for leading a team to deliver exceptional customer experiences and meeting business objectives.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention
- Manage and develop a team of customer service representatives
- Collaborate with cross-functional teams to resolve complex customer issues
- Monitor and report on key performance indicators (KPIs)
Requirements:
- Minimum 3 years' experience in retail banking, preferably in customer service or collections
- Proven leadership and management skills
- Excellent communication and problem-solving skills
What We Offer:
- A highly competitive salary package (£60,000 - £80,000 per annum)
- A comprehensive benefits package, including 25 days' holiday entitlement, pension plan, private medical insurance, and more
- Opportunities for professional development and growth
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