Dynamic Welfare Benefits Consultant

2 weeks ago


Chichester, West Sussex, United Kingdom Citizens Advice BANES Full time

About the Role


We are seeking a skilled and dedicated individual to join our team as a Welfare Benefits Adviser/Trainee. This is an exciting opportunity for you to develop your knowledge and skills in the welfare benefits system, providing exceptional client support over the phone, via webchat, email, and face-to-face.


As part of our dynamic and client-focused service, you will work closely with our welfare benefits team to deliver high-quality advice and support. You will have the opportunity to develop strong relationships with clients, understanding their needs and providing tailored solutions to help them access the benefits they deserve.


The ideal candidate will have a good standard of numeracy, allowing them to perform benefit check calculations with ease. You will also be proficient in the use of computer packages, particularly Microsoft Office, and have a working knowledge of data protection principles and GDPR legislation.


About Us


Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. Our services are delivered between 8am – 6pm, and postholders are expected to actively contribute to service delivery rotas during these times.


We value diversity, promote equality, and challenge discrimination. We welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.


Benefits and Opportunities


In this role, you will have the opportunity to develop your skills and knowledge in a supportive and inclusive environment. You will be rewarded with a competitive salary, estimated at £25,000 - £30,000 per annum, depending on experience. Additionally, you will have access to comprehensive training and development opportunities, ensuring you have the tools and expertise needed to succeed in this role.


About Disability Confident


Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people. As a Disability Confident employer, we are committed to creating an inclusive and accessible workplace culture, where everyone has the opportunity to thrive.


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