Food and Beverage Team Lead

22 hours ago


High Wycombe, Buckinghamshire, United Kingdom Burhillgolfandleisure Full time

We are seeking a seasoned Food and Beverage Supervisor to oversee the smooth operation of our multi-function establishment at Burhill Golf and Leisure in High Wycombe, Buckinghamshire.

The ideal candidate will possess extensive experience in managing teams, boasting excellent communication and interpersonal skills.

This role involves supervising staff across a multi-functioning F&B establishment, encompassing banqueting and members' bar/restaurant.

You will be responsible for supporting the Food and Beverage Manager by providing recommendations for improvements and training and motivating team members to ensure exceptional service.

A flexible approach to work is vital, with weekend and evening shifts required.

Main Responsibilities:

  • Process food & beverage orders as necessary
  • Deliver orders of food and beverage promptly and as required
  • Evaluate customer satisfaction throughout the meal
  • Table clearing and relaying
  • Effectively promote food and beverage sales using suitable techniques
  • Anticipate customer needs as necessary
  • Promote other services and facilities of the club as needed
  • Execute cleaning schedules to maintain high standards
  • Follow liquor control systems in place
  • Verify accurate processing of food orders through the POS system
  • Cashier bills or obtain signatures and confirm payment via ESP
  • Ensure customer feedback is forwarded to the duty manager and negative feedback addressed
  • Report any maintenance defects as required
  • Follow standard checklists as specified
  • Notify the duty supervisor of any stock shortages
  • Address customer inquiries as necessary
  • Support new starters as a designated job buddy when requested

Requirements:

  • Substantial experience in managing teams in a comparable position
  • Advantageous to hold an alcohol license and up-to-date food safety certification, though not essential
  • Strive to exceed customer expectations
  • Excellent communication and interpersonal skills
  • Strong attention to detail and exceptional planning and organisational abilities
  • Capacity to multitask in a fast-paced, dynamic environment
  • Confident and outgoing personality
  • Flexible attitude towards work (weekend and evening shifts may be required)

Salary: £28,000 - £33,000 per annum depending on experience.



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