Employment Advisor
2 months ago
About the Role
As an Employment Advisor with Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. This is a challenging yet rewarding position that requires strong communication and interpersonal skills, as well as the ability to motivate and empower customers to succeed.
Key Responsibilities
- Manage a caseload of customers, providing coaching and guidance to help them prepare for interviews and job searching.
- Conduct in-depth assessments to understand customers' circumstances, preferences, and barriers to progression.
- Develop personalized action plans with sequenced interventions and development opportunities.
- Collaborate with local specialist services to address specific issues, such as substance misuse, anger management, or debt advice.
- Identify recruitment needs of employers and undertake tailored pre-screens and group assessments.
- Co-produce effective in-work support plans with participants and employers.
- Participate in continuous improvement activities to ensure excellent customer service.
- Comply with company policies, including personal data security, safeguarding, and health & safety.
Requirements
- Customer-focused with a strong commitment to customer care.
- Strong team player with a positive and flexible approach to work and colleagues.
- Previous experience in a fast-paced, target-driven environment.
- Experience delivering services to meet contractual and quality standards.
- Proficient in using Microsoft Office 365 products and modern digital technologies.
- Strong communicator with the ability to listen, question, and build relationships.
- Demonstrable creative problem-solving skills and a positive approach to overcoming barriers.
- Ability to plan and organize workload to meet required targets and deadlines.
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