
Front Office Team Lead
17 hours ago
Main Responsibilities
• Lead, train, and motivate the front office team to deliver outstanding customer service and maintain high standards of quality and performance.
• Develop and implement strategies to enhance guest satisfaction and loyalty, monitoring key performance indicators to drive continuous improvement.
• Oversee and manage all front office operations, ensuring exceptional guest experiences and leading our front office team with professionalism and efficiency.
Required Skills and Qualifications
• Proven experience in a front office management role within the hospitality industry, with strong leadership skills and ability to motivate and develop a high-performing team.
• Excellent interpersonal and communication skills, with a customer-focused approach and high level of emotional intelligence.
• Highly organized with strong attention to detail and ability to multitask effectively, with a results-oriented mindset and track record of improving operational efficiency.
• Proficiency in hotel management software, particularly Opera or similar systems, with strong problem-solving abilities and decision-making skills.
• Strong financial acumen, including budget management and revenue optimization, with flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in Hospitality Management or related field preferred, with knowledge of industry standards and best practices in front office operations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed, with discretion and confidentiality exercised at all times.
Salary Information
The estimated annual salary for this position is £40,000 - £50,000, depending on experience and qualifications.
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