Support Services Technician

3 weeks ago


Gillingham, Kent, United Kingdom Henry Schein One group Full time
Job Summary

As a Support Services Technician at Henry Schein One group, you will play a critical role in delivering exceptional customer support and ensuring the success of our clients. The estimated annual salary for this position is $75,000 - $95,000, based on experience.

About the Job

This role involves providing technical support to customers, handling customer inquiries, and resolving issues in a timely manner. You will also be responsible for developing and maintaining a deep understanding of our software and its features.

Key Accountabilities
  • Provide timely and effective technical support to customers via phone and online chat.
  • Develop and maintain a deep understanding of our software and its features.
  • Work collaboratively with cross-functional teams to resolve complex technical issues.
  • Maintain accurate records of customer interactions and issue resolution.
Selection Process
  • A 30-minute introductory call with our Talent Acquisition Team.
  • An online cultural and cognitive assessment.
  • A 60-minute interview with the support hiring team.


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