Customer Service Assistant

3 days ago


Taunton, Somerset, United Kingdom The Swan @ Kingston St Mary, Taunton Full time

**Job Description:** We are looking for a Customer Service Assistant to join our team at The Swan @ Kingston St Mary, Taunton. This is a part-time position that requires previous experience as a bar person/supervisor or in a similar role.

The successful candidate will be responsible for delivering exceptional customer service, preparing and serving beverages, taking customer orders, maintaining a clean bar area, checking identification, handling cash transactions, monitoring customer behavior, restocking supplies, and collaborating with staff. A strong understanding of restaurant operations and the ability to work in a fast-paced environment are essential for this role.

Key Responsibilities:

  • Prepare and serve alcoholic and non-alcoholic beverages
  • Take customer orders and provide recommendations
  • Maintain a clean and organized bar area
  • Check identification to ensure customers are of legal drinking age
  • Handle cash transactions and process payments accurately
  • Monitor customer behavior and intervene as necessary
  • Restock bar supplies and inventory as needed
  • Collaborate with other staff members to ensure excellent customer service

Requirements:

  • Previous experience as a bar person/supervisor or in a similar role
  • Knowledge of basic math skills for handling cash transactions and calculating drink prices
  • Familiarity with bartending techniques, drink recipes, and mixology
  • Understanding of restaurant operations and the ability to work in a fast-paced environment
  • Strong time management skills to prioritize tasks and handle multiple orders simultaneously
  • Knowledge of food safety regulations and the ability to handle food items if required
  • Excellent communication and interpersonal skills to interact with customers

Benefits:

  • Tips
  • Discounted or free food
  • Employee discount
  • Free parking
  • Holidays
  • Monday to Friday availability
  • Weekend availability

Estimated Salary: £8-10 per hour, depending on experience, with opportunities for overtime and bonuses.



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