Customer Service Relationship Manager

6 days ago


Brighton, Brighton and Hove, United Kingdom Page Personnel Sales Full time
Job Description

The Role:

  • Manage Customer accounts and provide exceptional service to drive customer satisfaction.
  • Handle incoming and outgoing calls, responding to customer queries and resolving issues in a timely manner.
  • Develop strategies to improve customer experience, analysing feedback and market trends to inform business decisions.

About Our Client:

We are a reputable organisation in the retail sector, dedicated to delivering high-quality products and services to our customers.

Key Responsibilities:

  • Analyse customer feedback and develop effective retention strategies to ensure customer loyalty.
  • Coordinate with the sales team to increase customer satisfaction and drive business growth.
  • Maintain comprehensive records of customer interactions and transactions, ensuring compliance with company policies and regulations.

The Successful Applicant:

To be successful in this role, you will require:

  • Proven experience in a customer service role within the retail industry.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Strong leadership and team management abilities, with a proven track record of success.
  • Proficiency in customer relationship management (CRM) software.

What's on Offer:

  • A competitive salary of up to £40,000, commensurate with experience.
  • A supportive work environment focused on employee growth and development.
  • Opportunities for professional development and advancement within the company.
  • Generous holiday entitlement and hybrid working arrangements.


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