Customer Service Representative

2 weeks ago

London, Greater London, United Kingdom Ugg Full time
Customer Service Representative

At UGG, we're passionate about creating lifestyles, not just shoes. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences and driving sales growth. Your responsibilities will include managing the order book, developing close working relationships with Account Managers, and providing courteous and efficient customer service to all customers.

Your Impact:
  1. Responsible for all order entry and order modifications for own account base.
  2. Communicate with sales force and customers to ensure smooth operation of order flow.
  3. Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner.
  4. Report on a daily, weekly and monthly basis to give clear picture of the status of account base.
We're looking for:
  1. Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial.
  2. Proficient in Microsoft applications.
  3. Fluent in English and German, additional European languages highly beneficial.
What We Offer:
  1. 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
  2. Extras, discounts, perks & volunteering opportunities - Being a valued member of the UGG team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
  3. Growth and Development - UGG was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
  4. Hybrid & Flexible Working Environment.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

Join our team and be part of a global community that values diversity, inclusion, and creativity.

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