Gas Service Contract Manager

4 weeks ago


Watford, Hertfordshire, United Kingdom Nova Artes Engineering Full time

Job Summary:

As a Contract Manager for Nova Artes Engineering, you will be responsible for overseeing the delivery of commercial gas services and maintenance contracts. This role requires strong leadership skills, excellent communication, and the ability to work with internal and external stakeholders to ensure high-quality service delivery.

Main Responsibilities:

  1. Liaise with internal and external stakeholders to ensure effective communication and collaboration.
  2. Develop and maintain sound working relationships with colleagues, clients, and residents.
  3. Oversee and assist the team of contract coordinators to meet service delivery demands.
  4. Provide efficient and timely responses to maintain high levels of service delivery.
  5. Identify work streams and prioritize workload to ensure it is completed within Service Level Agreements (SLA's).
  6. Support and liaise with the Field Operations manager to ensure smooth operations.
  7. Support management of all business areas by providing analysis and reporting information.
  8. Maintain accurate and effective files/records, including use of our job management system.
  9. Adopt and apply the company escalation processes.
  10. Manage their own work and jobs and deliver to high standards.
  11. Represent the company in client meetings and provide information to engineers and clients.
  12. Provide an investigatory role, responding to incidents, notices, concerns, and queries.
  13. Maintain contract KPI's and quality standards of the company by installing efficiently and safely with a high-quality finish.
  14. Deliver a high-quality service to the client and their customers, having respect for all individuals and meeting the challenges presented.

Requirements:

  1. 5 years of industry experience and 2 years of experience at management level.
  2. Experience of working within the Social Housing sector on commercial gas/renewable maintenance contracts.
  3. Experience supervising others.
  4. Experience of working with residents and clients directly.
  5. A clean UK driving license and DBS check will be required.
  6. Experience of contract tendering, mobilisation, and delivery.
  7. Excellent written communication and verbal skills.
  8. Computer-literate and experience in Microsoft Software.
  9. Excellent planning and organisational skills.
  10. Able to prioritise workload and use initiative at all times.
  11. General competence in the given trade, COCN1, CODNCO1, TCP1a.

Benefits:

  1. Additional 1 day annual leave after completing 2 years' service (max. 30 days).
  2. On-site free parking.
  3. Performance-related bonus.
  4. Private Healthcare - Bupa.
  5. Auto enrolment Health Assured - Health and Wellbeing support.
  6. Atlas Training access - CPD development.


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