Rider Experience and Platform Strategist

5 days ago


London, Greater London, United Kingdom Deliveroo Full time
About the Role

This key position plays a vital role in protecting Deliveroo's unique Rider Working Model, enabling the company to deliver on its promise to consumers, partners, riders, and shareholders. As a highly visible role with executive interest, it presents ample opportunities for impact.

Key Responsibilities
  • Crafting a compelling proposition for riders to work with Deliveroo, establishing a 3-year vision aligned with the company's strategic objectives while addressing rider needs and evolving market trends.
  • Collaborating with Operations to formulate and execute a rider engagement and retention strategy, leveraging data and insights to drive enhancements to the rider experience.
  • Taking a rider-centric approach to define the visual and experiential aspects of the online and offline rider journey within the app, ensuring a seamless, efficient, and gratifying experience.
  • Working closely with the Rider Onboarding, Compliance, and Incentives teams to ensure a unified strategy across these areas.
  • Responsible for the lifecycle of the Rider Platform, ensuring reliability, usability, and extensibility.
We Are Looking For

A product manager with exceptional customer empathy, creativity, and analytical skills to articulate a compelling vision for the rider proposition.

  • Someone who is passionate about creating exceptional experiences for end-users and has strong product vision and strategy skills.
  • A strong communicator with excellent verbal, written, and storytelling skills.
  • Familiarity with building and maintaining services for backend systems and platform applications.
  • Understanding of features related to compliance and fraud prevention within platform applications.
Why Deliveroo?

Deliveroo aims to be the definitive food company by making food more convenient and accessible. The mission involves transforming the way the world eats.

Benefits
  • Competitive compensation package including an estimated salary range of £80,000 - £110,000 per annum, depending on experience.
  • An annual cash bonus, sign-on bonus, or relocation support may be available.
  • Up to 5% matched pension contributions.
  • Free Deliveroo Plus membership and access to special offers.
  • Team lunches from top local restaurants.
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
  • Paid volunteer leave and maternity, paternity, and shared parental leave eligible from day one.
  • Excellent learning and development opportunities via RooLearn.


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