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London, Greater London, United Kingdom Amazon Full timeProduct Support Lead EngineerWe are seeking an experienced Product Support Organization Lead Engineer to join Amazon Prime Air in London. As a key contributor to high drone service availability in the UK/EU region, you will drive a delightful customer experience and provide regional feedback to HQ teams for incorporation on further technology...
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Product Support Lead Engineer
2 months ago
Role Overview
We are seeking an experienced Product Support Organization Lead Engineer to join Amazon Prime Air in London. As a key contributor to high drone service availability in the UK/EU region, you will play a critical role in driving a delightful customer experience. Your expertise will help drive regional feedback back to HQ teams for incorporation into further technology iterations.
- Provide technical support for regional issues surrounding Prime Air developed Drone Systems as the first point of contact.
- Prioritize and facilitate technology deployment to regional delivery sites.
- Collaborate with HQ development engineering to identify continuous service improvement opportunities.
- Support regulatory site visits, audits, and product demonstrations.
- Bachelor's degree in mechanical engineering, electrical engineering, computer science, or equivalent.
- Experience working in design, product (technical or operational) support, or field service.
- Experience with project planning and prioritization of requests.
- Experience working on aerospace products/projects or in regulated fields like healthcare or automotive.
- Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action).
- Experience building and leading teams.
- Master's degree in mechanical engineering, electrical engineering, computer science, or equivalent.
- Experience with quality systems.
- Experience with change management and technology deployment.
