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Lounge Operations Manager

2 months ago

Paisley, Renfrewshire, United Kingdom Sodexo Full time
About the Role

We're seeking a highly motivated and experienced Lounge Supervisor to join our team at Sodexo Live. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our lounge.

Key Responsibilities
  • Customer Service: Ensure that all customers receive the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
  • Food and Beverage Management: Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
  • Staff Management: Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation.
  • Hygiene and Safety: Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
  • Feedback and Communication: Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner.
  • Task Planning and Delegation: Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
The Ideal Candidate
  • Front of House Experience: Previous experience in a customer-facing role, preferably in a supervisory capacity.
  • Team Leadership: Proven ability to lead and motivate a team to achieve exceptional results.
  • Food Service Experience: An element of food service experience, preferably in a supervisory role.
  • Attention to Detail: High level of attention to detail and ability to work in a fast-paced environment.
Package Description
  • Shift Pattern: Hour shifts with varying shift patterns to suit the business needs.
  • Salary: Competitive salary package.