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Operations Manager

2 months ago

Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

About Us

Sanctuary Group provides in-house repairs and maintenance services for a diverse portfolio of properties across the organization. As a not-for-profit organization, we strive to achieve exceptional results for our customers based on our core values - working in an open and transparent manner, fostering strong partnerships with our customers, and delivering a first-class customer service.

Our Mission

We are committed to delivering high-quality services that meet the needs of our customers. Our team of professionals works tirelessly to ensure that our services are efficient, effective, and customer-focused.

Job Summary

We are seeking an experienced Operations Manager to join our Estates Team. The successful candidate will be responsible for the delivery of soft services such as cleaning, caretaking, and grounds maintenance work. This role will involve working closely with the Regional Operations Manager to manage key projects and aspects of the day-to-day operation.

Key Responsibilities

  • Develop and implement strategies to improve operational efficiency and effectiveness
  • Manage health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
  • Identify and allocate resources to ensure effective use of self-delivery teams in line with financial and operational requirements
  • Support the senior management team to develop and maintain process improvement through the creation of an innovative environment for operational employees to have creative thought-sharing processes and tools

Requirements

  • Degree, management qualification, or relevant professional qualification
  • Experience of managing multi-site maintenance contracts in a commercially focused role
  • Proven experience of delivering services within budget
  • Proven ability to effectively recruit, manage, and develop people
  • Proven track record managing a direct labor operation or internal maintenance service
  • A knowledge of the Estate Services function and management of soft services such as cleaning and grounds maintenance is advantageous

Benefits

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and inclusive work environment
  • Access to training and development programs