Area Contract Manager
4 weeks ago
Job Summary:
We are seeking an experienced Area Contract Manager to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing a portfolio of commercial properties in and around Central London, providing exceptional customer service and leading a team of site managers.
Key Responsibilities:
- Ensure client satisfaction levels are consistently high, leading to contract growth and increased portfolio responsibilities.
- Manage contractual levels, maintaining a deep understanding of the contract and demonstrating this at internal monthly review meetings.
- Ensure contractually agreed KPIs and SLAs are met.
- Attend strategic meetings with clients on a weekly basis, or as required.
- Lead the site team in completing reactive and PPM works orders, meeting KPIs and SLAs.
Requirements:
- Recognised apprenticeship or equivalent qualification.
- Proven experience in managing mobile businesses.
- Experience in managing soft services.
- Strong team player with problem-solving skills and innovative solutions.
- Excellent written and verbal communication skills.
About Us:
CBW Staffing Solutions is a leading provider of staffing solutions for the commercial building maintenance industry. We are committed to delivering exceptional service and supporting our clients in achieving their goals.
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