Digital Insights Manager

2 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Hastings Direct is a leading digital insurance provider, dedicated to providing great products at the right price.

We're seeking an experienced Digital Insights Manager to join our team, responsible for developing and owning medium to long-term budget plans.

The successful candidate will work closely with key stakeholders to gather value-adding insights, develop volume forecasts, and communicate with operational and commercial colleagues to understand performance.

Key Responsibilities:

  • Developing and owning medium to long-term budget plans
  • Working with key stakeholders to gather value-adding insights
  • Developing volume forecasts covering medium-short term time periods
  • Communicating with operational and commercial colleagues to understand performance

About the Role:

This is a fantastic opportunity to join a dynamic team at Hastings Direct, working on exciting projects that drive business growth.

Requirements:

  • Experience in forecasting for digital channels (within a contact centre environment)
  • Strong knowledge of telephony platforms (such as CXone, Avaya, Genesys etc.)
  • Strong stakeholder and communication skills, with analytical ability to provide actionable insights

What We Offer:

  • An attractive salary based on experience (£45,000 - £60,000 per annum)
  • Flexible working options, including hybrid and remote work arrangements
  • A competitive bonus scheme, with annual bonuses based on individual and company performance
  • A range of benefits, including private healthcare, dental plans, and cycle-to-work schemes
],

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