Retail Operations Manager

3 days ago


Chipping Norton, Oxfordshire, United Kingdom Vocovo Full time
Role Overview

We are seeking a highly skilled Sales Operations Specialist to join our team at Vocovo. As a key member of our sales operations department, you will play a crucial role in ensuring the seamless execution of our sales processes.

This is an exciting opportunity for someone who is passionate about sales operations, process improvement, and delivering exceptional results.

Key Responsibilities:
  • Process customer orders from creation to invoicing, ensuring accuracy, timeliness, and alignment with customer requirements.
  • Generate and manage invoices, confidently handling commercial data.
  • Maintain the integrity of CRM systems (e.g., HubSpot) and Warehouse Management Systems (WMS), resolving any data discrepancies.
  • Create actionable reports using Google Sheets and the wider Google Suite to support sales and operational decisions.
  • Collaborate closely with sales, finance, and warehouse teams to resolve operational challenges and ensure smooth alignment of processes.
Requirements:
  • Experience with CRM systems (e.g., Strong proficiency in Google Sheets and Excel, with experience using the wider Google Suite being advantageous).
  • Familiarity with invoicing processes and confidence in handling financial data.
  • Understanding of project management fundamentals, with the ability to challenge and engage stakeholders effectively.
  • Strong attention to detail and a commitment to delivering high-quality, error-free work.
Benefits:
  • 25 Days Holiday + Bank Holidays (increases with years of service)
  • Option to Buy or Sell 5 days holiday each year
  • Sick Pay - 8 weeks full pay, 4 weeks half pay
  • Life Assurance - (4 times basic pay)
  • Private Medical Insurance
  • Employee Assistance Programmes (EAP)
  • Cycle2Work Scheme
  • Electric Car Green Salary Sacrifice Scheme
  • Child Care Scheme
  • Training & Development
  • Company Organised Events
  • Pension (Royal London Group) 5% Employer Contribution Matched
  • Diversity and Inclusion

Estimated salary: £35,000 - £40,000 per annum, depending on experience.

Please note that this role is based in the UK and requires the candidate to have the legal right to work in the country.



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