Financial Services Professional
1 day ago
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We are proud to have won the 'Most Loved Workplace' award at Metro Bank. Our culture is built around bringing out the best in our colleagues and ensuring everyone feels valued, respected, seen, and included.
As a key member of our team, you will interact with customers as the 'face' of Metro Bank, demonstrating a sound knowledge of our products and services while delivering exceptional customer service.
Key Responsibilities:
- You will be at the forefront of customer interactions, providing personalized support and offering tailored solutions to meet their needs.
- You will work collaboratively with your team to prioritize tasks against changing customer demand and achieve store objectives.
- You will serve as a brand ambassador in the community, supporting the store to become the top community bank.
- You will stay up-to-date with regulatory and non-regulatory training to ensure compliance and fairness in all transactions.
Requirements:
- Ability to build strong relationships with customers in a fast-paced environment.
- Meticulous attention to detail even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and our customers.
- Proficiency in computer skills, including Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, relevant customer service experience and knowledge of controlled processes is essential.
Benefits:
- Competitive salary of £25,000 per annum, discretionary annual bonus, and comprehensive benefits package.
- Extensive training and opportunities for career advancement.
- Flexible shift patterns to accommodate your personal responsibilities and professional life.
- A focus on work-life balance with generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
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