Technical Support Specialist

2 weeks ago


Swindon, United Kingdom Xact Placements Ltd Full time

At Xact Placements Ltd, we are seeking an experienced Technical Support Specialist to join our team in Swindon. This is a full-time, permanent position that offers a competitive salary of £32,400 per annum.

We have a great range of benefits, including:

  • A healthcare maintenance cash plan to help cover the costs of everyday healthcare.
  • Access to shopping and gym discounts.
  • An employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year.
  • 25 days holiday per annum increasing annually to 28.
  • Holiday trading allowing employees to buy or sell holiday throughout the year.
  • A salary sacrifice cycle to work scheme.
  • An auto-enrolment pension scheme with 1 x life assurance.

About the Role:

Job Description

As a Technical Support Specialist - IT Infrastructure, you will be the first point of contact for IT-related issues, problems, incidents, or requests. Your primary focus will be on delivering excellent IT support services to the user community.

Your key responsibilities will include:

  • Assessing, troubleshooting, and resolving end-user computing issues using known methodologies.
  • Helping to develop processes and methods of operating that conform to ITIL disciplines.
  • Working from or travelling to company sites to provide extended end-user computing services to the user beyond that provided from our offices as required.
  • Ensuring that all work carried out for users is recorded in the in-house systems, with accurate attribution enabling us to demonstrate performance to business units.
  • Maintaining a level of technical competence current and fit for purpose, highlighting any training needs to the IT Operations Manager, while participating in training other members of the team to increase overall knowledge and competencies, improving service levels.
Requirements

To be successful in this role, you will need:

  • Technical knowledge of Windows Desktop 10/11, Windows Server 2016+, Virtual appliances, SQL Server, Microsoft Intune, Defender & 365, Networking (LAN, vLAN, WAN, Switches, Routers etc.), Cloud Services (Azure, Email, Office, Third Party), Active Directory (Hybrid Azure on Prem).
  • A driving licence and own transport.
  • Outstanding verbal and written communication skills, with the ability to explain complex situations clearly.
  • High attention to detail and organisational skills.

This is an office-based role with occasional site visits across Wiltshire and surrounding areas. You will be working on a rotating rota basis between 7am and 6pm, covering bank holidays excluding Christmas/Boxing Day/New Year's Day. Evening patching will also be required on a managed rota basis.



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