Client Support Representative
2 weeks ago
beBee Professionals seeks a highly motivated and experienced Credit Control Team Member to join our team in Purley. As a key member of the team, you will handle customer inquiries, resolve issues efficiently, and maintain accurate records. If you have a proven track record in a customer-facing role, excellent communication skills, and a passion for delivering outstanding customer service, we encourage you to apply.
About the Position
* As a Credit Control Team Member, you will handle incoming calls, emails, and chat queries from customers in a timely and efficient manner
* You will provide accurate information regarding products and services, resolving customer issues and escalating when necessary
* You will process customer orders and manage account information, maintaining accurate records of customer interactions and follow-up tasks
Key Responsibilities
* Handle incoming calls, emails, and chat queries from customers
* Provide accurate information regarding products and services
* Resolve customer issues efficiently and escalate when necessary
* Process customer orders and manage account information
* Maintain accurate records of customer interactions and follow-up tasks
Requirements
* Previous experience in a customer service role is preferred
* Excellent communication and problem-solving skills
* Ability to handle high-volume queries while maintaining attention to detail
* Proficiency in Microsoft Office and CRM systems
* Ability to work both independently and as part of a team
Salary and Benefits
* Estimated salary: £32,000 - £42,000 per annum based on location and experience
* Pension scheme and healthcare benefits
* Training and development opportunities
* Supportive work environment with clear career progression
How to Apply
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, please submit your application.
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