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Service Excellence Supervisor

2 months ago

London, Greater London, United Kingdom SumosanTwiga Full time

About Us:

Sumosan Twiga, a premier dining establishment, combines the artistry of Japanese cuisine with a vibrant atmosphere. Our venue is designed to offer an exceptional culinary experience in an upscale setting.

Role Overview:

As a Head Waiter/Waitress, you will be integral to the smooth operation of your designated section during dinner service. Collaborating closely with our restaurant and bar teams, your focus will be on delivering outstanding service. The lively ambiance of Sumosan Twiga requires dedication and a commitment to excellence, especially during late-night service.

Key Responsibilities:

  • Oversee a specific area within the dining room, ensuring efficient and high-quality service.
  • Motivate and guide your team of commis and runners to uphold exceptional service standards.
  • Act as the main point of contact for guest inquiries, addressing them swiftly and courteously.
  • Encourage and promote our food and beverage selections while managing orders and payments in your section.
  • Ensure your dining area is maintained to the highest cleanliness standards, fostering a welcoming environment.
  • Communicate any operational issues to the Restaurant Manager for prompt resolution.
  • Thrive in a fast-paced environment where guest satisfaction and quality are paramount.

Candidate Profile:

  • Minimum of 2 years experience in a fine dining or similar establishment is preferred.
  • Exceptional customer service and communication abilities.
  • Capable of maintaining composure in high-pressure situations.
  • Willingness to work evenings and weekends.
  • Authorized to work in the UK.

Why Join Us?

  • Enjoy discounts across all Majestas Group restaurants.
  • Opportunities for career advancement and global travel.
  • Ongoing training and performance evaluations – your professional growth is important to us.
  • Complimentary staff meals prepared by our talented chefs.

Our Commitment:

At Sumosan Twiga, we are dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer.

Majestas HR Team