Talent Success Manager

3 weeks ago

London, Greater London, United Kingdom Axiom Full time

About Axiom:

Axiom is a pioneering legal services provider that connects growing mid-market and Fortune 500 companies with the world's deepest bench of experienced, specialized legal talent.

About the Role:

We are seeking a highly motivated and thoughtful Talent Success Manager to support Axiom's talent experience for our ever-growing population of legal talent.

As a critical member of our wider Commercial Team in Europe, you will guide Axiom legal talent throughout their Axiom experience, ensuring their skills are matched to exciting client opportunities.

You will focus on a group of lawyers and legal professionals across one or more practice area(s) in the UK, Germany, and/or Switzerland, with the engagement of our legal talent at the forefront of your mind at all times.

Working in close partnership with our Talent Acquisition and Sales teams, you will provide advice and guidance to ensure we are hiring the right legal talent population to meet the demand from Axiom's clients, and present client opportunities to our legal talent to ensure they have career-enhancing opportunities available to them.

Key Responsibilities:

  • Serve as primary partner for a group of lawyers and legal professionals in defined legal practice area(s) to provide next-level Axiom client and Axiom legal talent experience.
  • Accountable for the management of our legal talent, from hire through retire, providing a best-in-class talent and client experience.
  • Develop a deep understanding of the skills, practice areas, and industry experience of our legal talent and specific legal practice area(s), including being an authority on the state of the legal market and the practice area(s).
  • Accountable for delivery against client requests for talent in your legal practice area(s), managing a portfolio of client opportunities and working directly with our Sales team and clients as appropriate to drive and win deals, with a direct contribution to company revenue and growth.
  • Deploy an expert knowledge of our legal talent to help shape client needs and identify talent who effectively meets their requirements.
  • Develop compelling recommendations for clients, liaise with our Sales team and the client to ensure the match, and successfully close each engagement in partnership with our Sales team.
  • Build strong relationships with legal talent and manage communications throughout the engagement process, including generating interest in relevant engagement opportunities.
  • Manage client expectations and work with internal cross-functional teams to meet desired end-in-mind results and ensure targets are achieved.
  • Develop a deep understanding of successful client and talent management, and continue to develop sales and talent management skillset to ensure success.
  • Interview and assess candidates in your practice area(s), alongside our Talent Acquisition team and Axiom Lawyers (where appropriate), and together agreeing on hiring decisions.
  • Partner with our Talent Acquisition team to strategically build your talent bench based on supply and demand trends in your Practice Area(s).
  • Strategically focus on retention of our legal talent, conducting regular check-ins with lawyers and legal professionals to gauge engagement levels, including those who are not currently on client engagements.
  • Provide a single point of contact for our legal talent and work with them to solve issues as they arise.
  • Ensure our legal talent is fully utilized by working with the talent directly and understanding their drivers and definition of a successful Axiom career.
  • Keep current and proactively use information in Axiom systems at all stages of the process, including managing situations when our talent is finishing a client engagement, enabling them to have new opportunities presented to them in advance.
  • Meet key Talent Success metrics to include retention, utilization, win rates, and conversion rate targets.

About You:

  • Interest and ability to work a 3-day per week FTC contract.
  • 4+ years of experience within a legal services provider, professional services firm, law firm, recruitment agency, or corporate in-house environment.
  • An interest in the legal industry and the business of law.
  • Strong team player and experience collaborating with other business teams and functions.
  • Highly persuasive verbal communication skills, strong written communication skills.
  • Ability to provide a high-quality experience for our talent, working with them to understand their preferences, and find opportunities that are a strong experience fit.
  • Deep sense of urgency, pace, and drive to ensure matching of our legal talent with the right client opportunities.
  • The ability to effectively assess candidate skills, ability, and interests at interview against the Axiom model and to meet client requirements.
  • Poise, confidence, and maturity to interact with senior-level, highly experienced lawyers and/or clients, and leaders in the Sales and Talent Acquisition teams.
  • Demonstrated ability to coach, mentor, and develop others.
  • Critical thinking and creative problem-solving skills.
  • Highly organized and able to operate in a dynamic, fast-paced environment.
  • Demonstrates Axiom's core values: Irresistible, Fresh, Committed, and Thoughtful.
  • Legally eligible to work in the UK.
  • Legal experience or agency recruitment experience is preferred.

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