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Director of Operations for Children and Young People's Neurodevelopmental Services
2 months ago
Evolve Psychology Services Ltd is a leading, award-winning, and NHS-approved independent psychology and neurodevelopmental practice. Founded by Dr. Laura Powling, the company provides high-quality services to clients across the UK and Ireland, including neurodevelopmental and psychological assessments for adults and children, as well as expert witness assessments for the courts and parole boards.
Job RoleWe are seeking a highly analytical and strategic leader to join our Senior Management Team as the Director of Operations for our Children and Young People's neurodevelopmental services in the UK. The successful candidate will be responsible for designing policies, overseeing customer service, ensuring compliance and clinical governance, and driving the day-to-day business operations within the children and young people's neurodevelopmental assessment services.
Key Responsibilities- Design and implement policies that align with the company's overall strategy for consideration by the CEO and COO.
- Implement efficient processes and standards to ensure customer retention and satisfaction.
- Oversee the Children's and Young People's service compliance with technology solutions throughout the business.
- Manage contracts and relations with NHS England, NHS ICB's, NHS trusts, and other stakeholders within the children and young people's neurodevelopmental assessment service.
- Evaluate risk and lead quality assurance efforts.
- Oversee expenses and budgeting to help the organization optimize costs and benefits.
- Mentor and motivate the assessment team and managers to achieve productivity and engagement.
- Report on operational performance and suggest improvements.
- Ensure that all Care Quality Commission (CQC) registered services are inspection ready, achieving a minimum of CQC rating of Good and working towards Outstanding.
- Contribute to and ensure delivery against operational Key Performance Indicators (KPIs) to evidence effective operational management and drive improving performance.
- Track and communicate KPIs clearly and succinctly.
- Lead the children's and young people's service and enable compliance on all regulatory and mandated matters, including CQC, safeguarding, mental capacity, data protection, health and safety, and other company policies and regulations as introduced.
- Work with the COO to support the organization's approach to net zero carbon.
- Ensure delivery of dynamic services while maintaining the highest standards of customer care.
- Assess and report on local needs to develop and communicate policy and best practice on present and future customers' needs.
- Lead and inspire change and a high-performance culture, which drives continuous improvement, efficiencies, and a customer-focused approach across all work, care, and day opportunities operational activity.
- Translate strategies into workable plans for the operational areas to ensure a customer-focused, high-performance, and best-practice approach.
- Set, achieve, and be accountable for departmental performance and growth targets, including benchmarking performance externally.
- Participate in organizational on-call/senior management rota if required.
- Maintain a personal profile that promotes disability and neurodiversity awareness, our brand, and raises Evolve's presence regionally and nationally in the sector.
- Develop and maintain budgets, identifying and reporting short- and long-term financial challenges and opportunities with a financial or delivery impact.
- Be the Care Quality Commission Nominated Individual if the relevant qualifications are met.
- Safeguard the health, well-being, and safety of the customers we work with, some of whom may be classed as vulnerable people or adults at risk.
- Ensure an effective approach to health and safety across the children and young people's service, with robust monitoring and reporting to embed a strong culture of compliance and assurance.
