Digital Transformation Strategist

3 weeks ago

Manchester, United Kingdom JaJa Finance Ltd Full time
About Jaja Finance Ltd

Jaja Finance Ltd is a pioneering consumer finance business that has revolutionized the industry with its innovative digital credit card launch in 2018. Since then, the company has experienced rapid growth, acquired a significant credit card portfolio, and formed a strategic partnership with the UK's leading supermarket giant, Asda.

Backed by prominent Private Equity funds, Jaja Finance Ltd has an ambitious growth strategy that involves providing consumer finance in partnership with leading consumer brands, with several partnerships already secured and a promising pipeline of opportunities.

The company's mission is to redefine the consumer finance experience, liberating customers from unnecessary complexity, wasted time, and frustration.

Job Summary

We are seeking a highly skilled and ambitious individual to join our team as a Digital Transformation Lead. As a key member of our organization, you will play a crucial role in defining and implementing innovative service strategies aligned with our mission to become the UK's leading digital lender.

You will leverage our cutting-edge tech estate, including generative AI capabilities, to prioritize customer needs while ensuring efficient and streamlined servicing. Collaborating closely with various teams across the organization, you will shape best-in-class multi-channel customer experiences and bring them to life at pace.

Key Responsibilities
  • Own the customer journey, taking responsibility for end-to-end performance.
  • Be the voice of the customer, conducting customer insights research and analysis to bring the customer to the center of decision-making and design.
  • Align effort to value by analyzing and understanding the topics and themes that drive customer needs.
  • Produce MI and reports showing where the next greatest opportunities lie within different brands, customer groups, or topics.
  • Own and report on the operational impact of improvements in terms of efficiencies and impact to operational performance/capacity.
  • Work closely with product management, operations, and digital design teams to coordinate and shape the north star and roadmap of improvements.
  • Lead the execution of optimization initiatives, driving measurable improvements in key performance metrics.
Requirements
  • Domain knowledge in the consumer lending and/or banking industry.
  • Excellent problem-solving skills and attention to detail, with a passion for delivering high-quality products.
  • A keen interest in AI and practical applications of large language models.
What We Offer

Join our dynamic team and contribute to shaping the future of AI-powered customer interactions. If you're passionate about delivering exceptional user experiences and driving meaningful impact, we'd love to hear from you.

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